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Troubleshooting: Camera and/or microphone is not working on my mobile device

  • Updated

Having a working camera and microphone are part of the eVisit experience. If your camera/microphone is not working, ensure no other programs are currently using them.

Programs like Skype, FaceTime, or Snapchat can prevent eVisit from accessing the camera and microphone. Please make sure they are closed.

Table of Contents

How to give the eVisit app access to the camera: Apple

  1. Tap your settings icon

    Fig. 1

    settings.png

  2. Find and tap Privacy & Security

    Fig. 2



  3. Find and tap Camera

    Fig. 3
    campic.jpg
  4. Find eVisit and make sure the selector is toggled to the right and is showing green

    Fig. 4
    evisitw.jpg

How to give the eVisit app access to the microphone: Apple

  1. Tap the Settings icon

    Fig. 5
    settings.png

  2. Find and tap Privacy

    Fig. 6



  3. Find and tap Microphone

    Fig. 7

    micpic.jpg
  4. Find eVisit and make sure the selector is toggled to the right and shows green

    Fig. 8
    evisitw.jpg

If using the Safari web browser - Camera and Microphone

  1. Navigate to and open the settings app on your Apple device

    Fig. 9
    settings.png
  2. Locate and open your Safari settings

    Fig. 10
    safaripic.png
  3. Scroll down to Camera and Microphone

    Fig. 11
    cam_microphone.png
  4. Open each one and click Allow (a blue checkmark will indicate success)

    Fig. 12
    camallow.png

If using the eVisit app on an Android device

Make sure you have Allowed Permissions to eVisit to use your camera.

  1. Navigate to Settings

  2. Find and tap Apps

    Fig. 13

    2wpic.png

  3. Find and select the eVisit app

  4. Select Permissions

    Fig. 14

    4wpic.png

  5. Make sure the Camera and Microphone permissions are enabled

    Fig. 15

    5wpic.png

If using Google Chrome or Firefox to access eVisit: Android Devices

  1. Navigate to the Settings app of your Android device
    (Settings icon from Google Pixel smartphone shown)

    Fig. 16
  2. Tap the magnifying glass to search the settings

    Fig. 17
    2pic.png

  3. Type Chrome, then select the one you use

    Fig. 18
    3pic.png

  4. Tap Permissions

    Fig. 19
    4pic.png
  5. Determine if your Camera/Microphone is ALLOWED or DENIED

    Fig. 20
    5pic.png
    If they are DENIED, tap on it.
  6. Change the permission setting to "Allow only while using the app"

    Fig. 21
    6pic.png

  7. Now confirm your camera/microphone both show up under ALLOWED

    Fig. 22
    7_pic.png

    Your camera and microphone are now set up to work with the browser.

Still have questions?

We’re here to help! Please contact eVisit Technical Support at (928) 297-2294 or email us at support@evisit.com.

 

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