In order to provide services, some organizations pre-authorize a set amount to your credit card on file when you submit a visit request. This amount will vary from practice to practice. Contact your provider to find out if they follow this practice and how much they hold.
A pre-auth error can occur for a few different reasons:
- Your credit card may be over its limit
- If you’re using a debit card, you may have insufficient funds in your account
- Your card may have expired
- Your bank may have activated fraud protection
If you receive a pre-auth error, try changing or updating the card you have on file.
Still have questions?
We’re here to help! Please contact eVisit Technical Support at (928) 297-2294 or email us at support@evisit.com