Find a quiet spot
- Find a private, comfortable location with good lighting before you log in
- Visits from your parked car are okay; be sure you are in a secure location with a good internet connection and not driving or are a passenger in a moving vehicle
- If you have a problem area or an injury, be sure it is easily accessible for you to show on video
- Write down any questions you want to ask your provider
Make sure your device is ready
- Choose a device (computer or mobile device) with a working camera and microphone
- Make sure it's fully charged or plugged in
- Confirm you can connect to the internet (Wi-Fi connections, such as your home or office internet, are stronger than a cellular connection)
- Click here to run an equipment test for computers (There is no equipment test for mobile devices)
- Be sure your device's operating system is up to date
Use a recommended operating system and browser
Choose the correct browser for your device and make sure it's up to date with the latest version
Arrive on time
Be ready and waiting to join your visit up to 15 minutes prior to the scheduled start time
Close other apps
Close any apps that have access to your device's camera and microphone, such as Teams, Zoom, FaceTime, Spotify, and podcasts
Remain in the waiting room
After logging in, do not navigate away from the visit or lock your device