Find a private, comfortable location with good lighting before you log in
Visits from your parked car are okay; be sure you are in a secure location with a good internet connection and not driving or are a passenger in a moving vehicle
If you have a problem area or an injury, be sure it is easily accessible for you to show on video
Write down any questions you want to ask your provider
Make sure your device is ready
Choose a device (computer or mobile device) with a working camera and microphone
Make sure it's fully charged or plugged in
Confirm you can connect to the internet:
Wi-Fi connections, such as your home or office internet, are stronger than a cellular connection