Having a working camera and microphone are part of the eVisit experience. In the event your camera is not working, here are some things to try out:


Make sure you have Allowed Permissions to eVisit to use your camera.

Android - Navigate to Settings > Apps > Find and select the eVisit app > Select Permissions


Make sure you have enabled the Camera and Microphone Permissions. If they are already enabled, disable and re-enable them.


iOS - Navigate to Settings > Privacy > Camera > Make sure the eVisit app is enabled. If already enabled, disable and re-enable the setting.

Go back to Privacy > Select Microphone and enable the toggle for the eVisit app. If enabled, disable and re-enable the setting.


Make sure no other programs are currently using your camera/microphone.

We often see Skype, FaceTime, Snapchat, or some other program using the camera and microphone preventing eVisit from accessing them to be used in the visit. Please make sure to close out of the programs and ensure they are not using the camera and microphone.


If you are still experiencing issues, please feel free to  Create a Ticket