What browsers does eVisit support?

Web browsers constantly update and change to provide faster, more secure and responsive experiences for users. eVisit provides patients and providers the same experience without having users download and use browsers they may not be familiar or comfortable with.

As of May 2022, eVisit supports the current versions only of the following browsers within the operating systems mentioned (make sure you update your browser regularly):

*You may find our App more responsive vs using the Safari mobile web browser.
If your provider/organization permits the use of the app, download it here.

Unsupported Browser Message

If a provider or patient tries to access eVisit through an unsupported desktop browser, they see this message:

If a provider or patient tries to access eVisit through an unsupported browser on their mobile device, they see one of these messages (dependent upon the practice’s preferences):

Browser Support Policy

This section describes our process when deciding whether to support a new browser. We constantly revisit our list of supported browsers regularly, and test compatibility with the eVisit platform.

1. We achieve confidence through judicious browser testing. Supporting a browser is a promise we make to customers and patients that our software will work on that browser. If we don’t support your preferred browser, it’s because it won’t provide you the best experience you deserve with eVisit. This doesn’t mean your preferred browser won’t be a supported browser in the future, but as of now, there are better options in regard to eVisit’s functionality.
   
   
2. Browser support is binary; no shades of gray. There will always be browsers that happen to “work” with eVisit’s technology, but which have yet to be tested. We do not declare these browsers as supported. We either certify that a browser works with eVisit, or we don’t.
   
   
3. We strive to support 100% of patients. We support all patients who can use a smartphone, regardless of their level of technical expertise. To achieve this, we support the default installed browsers on all modern, mass-marketed devices, and the set of browsers that currently have greater than 3% USA market share according to statcounter.
   
   
4. We support current versions only. Every browser on our supported browser list is “evergreen”, which means the vendor forces updates to users automatically.

Keeping You Informed

We communicate supported browsers to eVisit users in two ways:

1. An official document: We maintain a document that lists all supported browsers and their associated operating systems. Your Customer Success Manager will share this document with you during implementation. When the document changes, we use our standard release communication channels to make you aware.
   
   
2. Active blocking: When a user attempts to use eVisit with an unsupported browser, we actively block the user and display a message informing them eVisit does not support their browser (see below). Even if there’s a chance their browser may work, users cannot proceed. We also provide links to current versions of supported browsers.

Still Have Questions?

We’re here to help! Please contact eVisit Technical Support at (928) 297-2294 or email us at support@evisit.com.