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How do I create and manage my availability from my computer?

  • Updated

You will set your availability using time-blocks. Availability time blocks specify the kind of visit you will accept during a specific period of time. For example, you can make yourself available for scheduled visits only every Tuesday and Wednesday morning from 8:30 AM-11:00 AM, and both scheduled and See Now (on-call) visits the rest of the day.

Note: Some organizations have schedulers and administrators who manage their provider’s availability. Check with your organization to confirm if you can modify your own availability and schedule.

Before creating your availability time blocks, consider the kinds of visits you will be available for. In eVisit, there are two main kinds of visits: Scheduled and See Now. There are also Express Visits and Quick Entry Visits (on-demand visits initiated from the provider's office), but availability is unaffected by these options.

Scheduled visits are standard appointments that are scheduled in advance by either the patient or the practice.

See Now visits are on-demand visits are similar to a walk-in, where patients request a visit without scheduling an appointment in advance.

Set Up Availability

Creating Availability Time Blocks

To begin, open your user menu.

  1. Click My Account

    Fig. 1
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  2. From the menu on the left, choose Availability

    Fig. 2
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    The Set Availability calendar will display.

  3. Inside the calendar, click in the column of the day you want create an availability time block

    Fig. 3
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  4. In the Availability window, adjust the start and end time in the Time field

    In this example, we have created an availability time block of 9:00 AM to 3:30 PM. We have also selected the availability options for both on-demand and scheduled visits (Fig. 4).

    Availability options:
  • On Demand Visits – Select to enable patients to request a See Now visit
  • Scheduled visits – Select to enable either the patient or staff to schedule a visit with you during this time
  • Select Repeat weekly to repeat this availability time block every week
  • Select All day if you need to be available for a 24 hour period (Fig. 4.1)

    Fig. 4
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    Fig. 4.1
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Note: You can create availability time blocks throughout the day/week for schedulable visits, on-call visits, or both. In the example below:

Fig. 5
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A) Monday = Appointments and on demand from 9:00 AM – 3:30 PM
B) Tuesday = Appointments and on demand from 7:00 AM – 11:00 AM, then from 1:15 PM - 7:15 PM
C) Wednesday = Appointments only from 7:15 AM – 10:30 AM then appointments and on demand from 10:30 AM - 4:15 PM
D) Thursday = On demand only from 7:00 AM – 8:30 AM then appointments and on demand from 11:15 AM – 4:30 PM

  5. Create more availability time blocks as needed

  6. Click Save after you add each availability time block

To edit or remove an availability block, click inside the block, make the necessary changes, and then save your changes.

Enabling On Call Availability

You can also manage your on call (See Now) visit availability by using the toggle button located next to your name.

Fig. 6

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To enable availability for See Now visits, click the toggle so it turns to green and displays the words ON CALL. Toggle it when you want to be immediately available to patients for See Now visits. You will not have to create an availability block for it. To disable this availability, click the toggle so it turns to red and displays the word UNAVAILABLE.

Fig. 7

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Note: If you have an availability block with the “Put me on call” option enabled, toggling the ON CALL button to UNAVAILABLE will override that setting in the availability time block, and your patients will not be able to see you for See Now visits.

Still Have Questions?

We’re here to help! Please contact eVisit Technical Support at (928) 297-2294 or email us at support@evisit.com.

 

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