You may want to change how you or your patients are notified in eVisit; when visits are scheduled or canceled, when a patient is in the waiting room, etc.
The Notifications section is where you will choose how you will receive eVisit notifications and where you will enable/disable system audio alerts.
Select Notification Methods
You can choose to receive eVisit notifications via email, text message (SMS), or phone call. You may wish to enable multiple notification methods to ensure you don’t miss any important alerts.
To enable a notification method:
- In the menu on the left of the My Account page, click Notifications
- Enter or update your email and/or phone number
- Click the toggle button to the left of a notification method to enable it
For example, to enable voice call notifications, click the toggle button next to the Phone (Voice) Notification field. You will now receive phone call when a key event happens at eVisit. - At the bottom of the page, click Save Changes
Add Staff Notifications
If needed, you can add and enable notifications for members of your staff. By adding them, they receive the same notifications you do, such as when a patient cancels a visit or when they are in the waiting room.
- Below your list of notification methods, click Add Notification
- Toggle the notification on and enter your staff’s phone number or emailIn the window that appears, select a notification method; choose email, phone call or text message
- At the bottom of the page, click Save Changes
Choose Specific Notifications
Below your notification methods, there are two columns. In the left column, select the notifications that will be sent to you and/or a staff member. In the right column, choose the notifications that will be sent to your patients.
By default, all notifications are enabled. A best practice is to prioritize notifications otherwise you and your patients will receive many notifications.
To disable individual notifications, uncheck the box to its left. Then, at the bottom of the page, click Save Changes.
Enable Audio Alerts
In addition to email, text message (SMS) and phone call, eVisit provides several audio alerts that notify you of key events.
You can enable or disable the following audio alerts:
- When you have a patient in your waiting room
- When eVisit logged you out due to inactivity
- When you receive a chat message from your patient
- When someone joins or leaves a multiparty visit
To enable or disable an alert, click the toggle button next to the name of the alert. Then click Save Changes.
Still Have Questions?
We’re here to help! Please contact eVisit Technical Support at (928) 297-2294 or email us at support@evisit.com.