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How do I manage my notifications from my computer?

  • Updated

You may want to change how you or your patients are notified in eVisit, when visits are scheduled or canceled, when a patient is in the waiting room, etc.

The Notifications section is where you will choose how you will receive eVisit notifications and where you will enable/disable system audio alerts.

Select Notification Methods

You can receive eVisit notifications via email, text message (SMS), or phone call. You may wish to enable multiple notification methods to ensure you don’t miss any important alerts.

To manage your notification preferences:

  1. Open your User Menu, and click My Account

    Fig. 1
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  2. In the menu on the left of the My Account page, click Notifications

    Fig. 2
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  3. Enter or update your email and/or phone number

    Fig. 3
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  4. Click the toggle button to the left of a notification method to enable it

    For example, to enable Text (SMS)notifications, click the toggle button next to that notification field. You will now receive a text message when a key event happens in your eVisit practice.

  5. At the bottom of the page, click Save Changes

Add Staff Notifications

If needed, you can add and enable notifications for your staff members. By adding them, they receive the same notifications you do, such as when a patient cancels a visit or is in the waiting room.

  1. Below your list of notification methods, click Add Notification
  2. Toggle the notification on and enter your staff’s phone number or email in the window that appears; select a notification method; choose email, phone call, or text message

  3. At the bottom of the page, click Save Changes

Choose Specific Notifications

Below your notification methods, there are two columns. Select the notifications sent to you and/or a staff member in the left column. In the right column, choose the notifications sent to your patients.

By default, all notifications are enabled. A best practice is to prioritize notifications; otherwise, you and your patients will receive many notifications.

To disable individual notifications, uncheck the box to its left. Then, at the bottom of the page, click Save Changes.

Fig. 4

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Enable Audio Alerts

In addition to email and text messages, eVisit provides several audio alerts that notify you of key events.  

You can enable or disable the following audio alerts when:

  • You have a patient in your waiting room
  • eVisit logged you out due to inactivity
  • You receive a chat message from your patient
  • Someone joins or leaves a multiparty visit

To enable or disable an alert, click the toggle button next to the alert's name. Then click Save Changes.

Fig. 5

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Still Have Questions?

We’re here to help! Please contact eVisit Technical Support at (928) 297-2294 or email us at support@evisit.com.

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