What is Geoblocking?

eVisit's Geoblocking feature protects you from seeing patients residing in states in which you or your provider staff are not licensed.

We use a couple of methods to determine the patient's location. Which method depends on your practice’s preference.

We may use the patient’s Internet Protocol (IP) address to show what state they are currently in upon logging into their eVisit account.

IP addresses are a way to identify each device connected to a computer network that uses the Internet Protocol for communication. They allow us to know what state each address is in. If the IP address is not in a state you are licensed in, the patient will not be able to have a virtual care visit with you.

For example, if you're licensed only in Arizona and your availability is set as "Available" to accept "See Now" or scheduled visits, a patient who is currently in Arizona will be able to see you as available and can request a visit with you. If that same patient travels to California and attempts to request a visit with you, you will no longer show as an available provider because the patient's IP address is currently located in California.

The same goes for patients who don't normally reside in a state you are licensed in. If a California resident who normally can not see you as an available provider, is on vacation in Arizona, you will appear as available to them for the duration of their time in Arizona.

We also provide a drop down box for patients to select and confirm the state they are currently in.

Common issues:

A patient who is currently in the state we have licensed providers in is not able to see our providers.

Check to make sure the provider's status is set to "Available" or have scheduled availability set in the future.
Check if the provider or patient is using a (Virtual Private Network) VPN. VPN’s can display an IP address that comes from a different state or even country, and are notorious for causing issues with Geoblocking.
If the patient is still not able to see your providers after these two steps, please contact eVisit Support at 928-297-2294 to ensure your account is configured properly for Geoblocking.

We are seeing some patients request visits who have an address outside of my licensed state(s).

While the patient's address may be in a state you do not serve, the patient will be able to see you as available because they are currently residing in your state and are eligible to be seen by you for the duration of their stay in your state.

Still have questions?

We’re here to help! Please contact eVisit Technical Support at (928) 297-2294 or email us at support@evisit.com.