In order to provide services, some organizations pre-authorize a set amount to your credit card on file when you submit a visit request. This amount will vary from practice to practice. Contact your provider to find out if they follow this practice and how much they hold.
A pre-auth error can occur for a few different reasons:
- Your credit card may be over its limit.
- If you’re using a debit card, you may have insufficient funds in your account.
- Your card may have expired.
- Your bank may have activated fraud protection.
If you receive a pre-auth error, try changing your card on file.
If you do not have another card, please contact support. We may be able to provide more information as to why your card is not being pre-authorized.
Still have questions?
We’re here to help! Please contact eVisit Technical Support at (928) 297-2294 or email us at firstname.lastname@example.org