How to prepare for a telemedicine visit

Find a quiet spot

• Find a private, comfortable location with good lighting before you log in
  
  
• Visits from your parked car are okay; be sure you are in a secure location with a good internet connection and not driving or are a passenger in a moving vehicle
  
  
• If you have a problem area or an injury, be sure it is easily accessible for you to show on video
  
  
• Write down any questions you want to ask your provider

Make sure your device is ready

• Choose a device (computer or mobile device) with a working camera and microphone
  
  
• Make sure it's fully charged or plugged in
  
  
• Confirm you can connect to the internet:
  • Wi-Fi connections, such as your home or office internet, are stronger than a cellular connection
    
    
• Click here to run an equipment test for computers
  • There is no equipment test for mobile devices

• Be sure your device's operating system is up to date 

Use a recommended operating system and browser

• Choose the correct browser for your device and make sure it's up to date with the latest version

Arrive on time

• Be ready and waiting to join your visit up to 15 minutes prior to the scheduled start time

Close other apps

• Close any apps that have access to your device's camera and microphone, such as Zoom, FaceTime, Spotify, and podcasts

Remain in the waiting room

• After logging in, do not navigate away from the waiting room or lock your device