My camera and/or microphone is not working on my mobile device.

Having a working camera and microphone are part of the eVisit experience. In the event your camera/microphone is not working, make sure no other programs are currently using them.

Programs like Skype, FaceTime, or Snapchat can prevent eVisit from accessing the camera and microphone. Please make sure they are closed.

Table of Contents

• Apple Devices, Using the App - Camera
• Apple Devices, Using the App - Microphone
• Apple Devices, Using Safari - Camera and/or Microphone
• Android Devices, Using the App
• Android Devices Using Google Chrome or Firefox

Apple Devices, Using the App - Camera

1. Tap your settings icon
   
   Fig. 1
   

   
   
   

2. Find and tap Privacy
   
   Fig. 2

   
   
   

3. Find and tap Camera
   
   Fig. 3
   
   
   
4. Find eVisit and make sure the selector is toggled to the right and is showing green
   
   Fig. 4
   

Apple Devices, Using the App - Microphone

1. Tap the Settings icon
   

   Fig. 5
   
   
   

2. Find and tap Privacy
   
   Fig. 6
   

   
   
   

3. Find and tap Microphone
   
   Fig. 7

   
   
   
4. Find eVisit and made sure the selector is toggled all the way to the right and showing green
   
   Fig. 8
   
   

Other Apple Devices, Using the Safari - Camera and/or Microphone

1. Navigate to and open the settings app on your Apple device
   
   Fig. 9
   
   
   
2. Locate and open your Safari settings
   
   Fig. 10
   
   
   
3. Scroll down to Camera and Microphone
   
   Fig. 11
   
   
   
4. Open each one and click Allow (a blue checkmark will indicate success)
   
   Fig. 12
   
   

Android Devices, Using the App

Make sure you have Allowed Permissions to eVisit to use your camera.

1. Navigate to Settings
   
   
2. Find and tap Apps
   
   Fig. 13
   

   
   
   

3. Find and select the eVisit app
   
   
4. Select Permissions
   
   Fig. 14
   

   
   
   

5. Make sure the Camera and Microphone permissions are enabled
   
   Fig. 15
   

   

Android Devices, Using Google Chrome or Firefox

1. Navigate to the Settings app of your Android device
   (Settings icon from Google Pixel smartphone shown)
   
   Fig. 16
   
   
2. Tap the magnifying glass to search the settings
   
   Fig. 17
   
   
   
3. Type Chrome, then select the one you use
   
   Fig. 18
   
   
   
4. Tap Permissions
   
   Fig. 19
   
   
   
5. Determine if your Camera/Microphone is ALLOWED or DENIED
   
   Fig. 20
   
   If they are DENIED, tap on it.
   
   
6. Change the permission setting to "Allow only while using the app"
   
   Fig. 21
   
   
   
7. Now confirm your camera/microphone both show up under ALLOWED
   
   Fig. 22
   
   
   Your camera and microphone are now set up to work with the browser.

Still Have Questions?

We’re here to help! Please contact eVisit Technical Support at (928) 297-2294 or email us at support@evisit.com.