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My camera and/or microphone is not working on my mobile device.

  • Updated

Having a working camera and microphone are part of the eVisit experience. In the event your camera/microphone are not working, make sure no other programs are currently using them.

Programs like Skype, FaceTime, or Snapchat can prevent eVisit from accessing the camera and microphone. Please make sure they are closed.

Table of Contents

Apple Devices, Using the App - Camera

  1. Tap on your settings icon

    settings.png

  2. Find and tap Privacy

    privacy.jpg

  3. Find and tap Camera
    campic.jpg
  4. Find eVisit and make sure the selector is toggles all the way to the right and is showing green
    evisitw.jpg

Apple Devices, Using the App - Microphone

  1. Tap the Settings icon

    settings.png

  2. Find and tap Privacy

    privacy.jpg

  3. Find and tap Microphone

    micpic.jpg

  4. Find eVisit and made sure the selector is toggled all the way to the right and showing green
    evisitw.jpg

Other Apple Devices, Using the Safari - Camera and/or Microphone

  1. Navigate to and open your settings app of your Apple device
    settings.png

  2. Locate and open your Safari settings
    safaripic.png
  3. Scroll down to Camera and Microphone
    cam_microphone.png
  4. Open each one and click Allow (a blue checkmark will indicate success)
    camallow.png

Android Devices, Using the App

Make sure you have Allowed Permissions to eVisit to use your camera.

  1. Navigate to Settings
  2. Find and tap on Apps

    2wpic.png

  3. Find and select the eVisit app
  4. Select Permissions

    4wpic.png

  5. Make sure the Camera and Microphone settings are enabled

    5wpic.png

Android Devices, Using Google Chrome or Firefox

  1. Navigate to the Settings app of your Android device
    (Settings icon from Google Pixel smartphone shown)

  2. Tap the magnifying glass to search the settings
    2pic.png

  3. Type Chrome or Firefox then select the one you use
    3pic.png

  4. Tap Permissions
    4pic.png

  5. Determine if your Camera/Microphone are ALLOWED or DENIED
    5pic.png
    If they are DENIED, tap on it.

  6. Change the permission setting to "Allow only while using the app"
    6pic.png

  7. Now confirm your camera/microphone both show up under ALLOWED
    7_pic.png

    Your camera and microphone are now set up to work with the browser.

Still Have Questions?

We’re here to help! Please contact eVisit Technical Support at (928) 297-2294 or email us at support@evisit.com.

 

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