A user’s personal information, such as phone number or address, may change. Also, they may want to change your preferences like what notifications and alerts they receive. In this guide, eVisit administrators will learn how to search for and manage a user’s account. If you have a CustomerAdmin role, please reference this article.
Note that users include the roles of providers, clinical office staff, and patients that are part of the practices you manage.
In this guide, you will learn the following:
- Search for a User
- Edit a User Account
- Assist the User
- Manage Notification Alerts
- Add a New Notification Channel
Search for a User
In the eVisit administrative console, you can search for a user in two ways. After logging in to your eVisit administrative account, use the Search Users box if you have the user’s email address, last name, or cell phone number. If you don’t have that information, search for the user from the Users tab.
Using the Search Users Box
To search for a user from the Search Users box, follow these steps:
- In the Search Users box, enter the user’s email address, last name, or cell phone number, and click the adjacent Go button
- From the results that display, locate the correct user, and click View
Searching from the Users Tab
If you do not have the user’s email address, last name, or cell phone number, follow these steps to access and use the additional search filters:
- At the top of the screen, click Users in the main navigation menu
- On the right side, locate the additional Filters box and enter search criteria
Note: You can use the filter modifiers (Contains, Equals, Starts with, and Ends with) to further narrow your search results.
- Click Filter to view a list of matching results
- From the list of matching users, locate the user you need to edit and click View
Note: If there is no account linked to the search criteria you entered, a “No Users found” message will display.
Edit the User’s Account
Once you have located the account you need to edit, follow these steps:
- In the user’s information box, click Edit User
- Update the necessary fields
- When finished, at the bottom of the page, click Update User
A green confirmation message will appear at the top of your screen.
Assist the User
As an eVisit administrator, other users may reach out to you for help. You can do several things to assist your colleagues. Note that the options available to you will depend on the user’s role. For example, you will see a different set of options for a Physician role than a Patient role.
The table below shows a brief list of possible options you may see. There are only three options for a patient: Reset Password Email, Lock Access and View User.
Remove access to report privileges from a user.
Reset Password Email
Reset a user’s password. Confirm the user has access to the email you have on file. If they don’t, ask for a new email and add it to their user account.
Click Reset Password Email. A confirmation message will appear. Click Send Email.
A user account can be locked proactively to prevent a user from logging into their account. For example, if a user will be on leave temporarily, their account could be locked while they are gone. To lock a user’s account, click Lock Access. After three unsuccessful login attempts a user’s account will automatically lock. To unlock it, click Unlock Access.
User accounts cannot be deleted in eVisit. Instead, they are deactivated. A deactivated account will be indicated by the word “_deactivated” in their email: email@example.com
Change a provider’s availability to available or unavailable.
Manage Notifications and Alerts
After utilizing eVisit for a while, users may find they want to change their notification methods or what kind of alerts they receive. You can also add a new notification channel to a user’s account.
Update a User’s Notification Preferences
Here is how you can modify a user’s notification and audio alert preferences:
- Navigate to the user’s account
- Below the user’s details, click Alerts & Notifications
- In the Audio Alerts section, click Disable to turn an alert off or select Enable to turn the alert on
- In the Channels section, click Activate to enable a notification method, or Deactivate to disable it
Add a New Notification Channel
If needed, you can also add additional notification channels to a user’s account. For example, depending on your virtual care work flow you may wish to add notification channels so that selected staff members in the office all receive the same notifications.
- To begin, click Add Notification Channel
- Then, select the notification method you wish to add, such as email, SMS (text), or voice
- Enter the requested information in the required field
- Choose Submit
The new notification will now appear in the Channels list.
Resend a Notification
Sometimes patients and providers may miss a notification or mistakenly delete it. It’s very easy to resend a notification to a user. In the Messages section, scroll to the message you want to resend and click Resend. Then click OK to confirm resending the notification. The user will receive the notification shortly after.
Still Have Questions?
We’re here to help! Please contact eVisit Technical Support at (928) 297-2294 or email us at firstname.lastname@example.org.