How to request a visit from your computer - Patient Guide – eVisit

In eVisit, you can schedule a virtual visit for a future date and time, or if your provider is available, you can request a see-now visit without the need to schedule in advance. Both can easily be done right from your computer.

However, make sure your provider’s office allows you to schedule your appointments in eVisit. Some practices prefer that you schedule appointments through them, just like you would if you were having an in-office visit. If this is the case, follow the instructions they’ve given to you.

It's important to note that some practices require information that others do not. You may be asked to verify the state you are in, provide insurance information, or select a preferred pharmacy. Because of this, the images in this guide may be different than your experience.

Types of virtual visits

Scheduled

Use Schedule to make a virtual visit appointment for a date and time in the future. Using the schedule method, you can schedule a virtual visit appointment directly from your computer.

See Now

Some providers make themselves available to be “on-call.” Use See Now when you need to see a provider as soon as possible for non-emergency visits. Because you will enter the waiting room immediately, ensure that you are in a safe, private, and well-lit location when you request a See Now visit. If you are unsure if and when your provider offers See Now visits, please contact them directly.

How to schedule a visit from your computer

To schedule a visit from your desktop, follow these steps:

Log into eVisit through your web browser
If you see the Upcoming Visits screen, it means you have a visit scheduled; click the down arrow next to your name, then click Request Visit (Fig. 1). You will see the Select a Patient page if there are no upcoming visits. Click Select next to your name or your dependent's name if you are scheduling an appointment for them (Fig. 2).

Fig. 1

Fig.2
Your provider’s office may require you to verify the state you're in; if so, click the down arrow and select the correct state, then click Continue (Fig. 3 & 4)

If you don't see the Confirm your Location screen, the next screen you will see is the Select a Visit screen (Fig. 5).

Fig. 3

Fig. 4
Select the Visit Type that best fits the reason you’re requesting a visit

Note: Visit types vary by practice. Some practices may have many visit types, while others may have only one.

Fig. 5
On the Select a Provider screen, find your provider and click Schedule

Fig. 6
Select a day and time, scroll to the bottom of the page, and click Continue

Fig. 7
Enter the required Visit Information, then click Continue

Fig. 8

Note: The Visit Information screen may not look like this example. Providers can ask a variety of questions.
At the Review Details screen, make sure the information is correct, click the Acknowledgment box, then click Schedule Visit

Fig. 9
Acknowledge that the information provided is correct to the best of your knowledge
Fig. 10
Your scheduled visit is now in your upcoming visits window

Fig. 11

How to request and join a See Now visit from your computer

You may need to see your provider and can't wait for a scheduled visit. If your provider offers See Now visits, you can request a virtual visit quickly, anytime, anywhere from your computer as long as you have access to the Internet.

To request and join a See Now visit, follow these steps:

After you log in to eVisit you will see one of two screens: Upcoming Visits if you have a future visit scheduled, or Select a Patient if you don't have an upcoming visit scheduled
If it’s the Upcoming Visits screen, open the User Menu and click Request Visit (Fig. 12)– if it’s the Select a Patient screen, choose the patient by clicking the Select button on the row that contains their name (Fig. 13)

Fig. 11

Fig. 12
Scroll through the list to find your provider
At the far right side of the provider's row, click See Now

Fig. 13

Note: Your provider is unavailable if you don’t see the See Now option enabled.
Complete the Visit Information requested, then click Continue
Note: These questions may look different depending on your provider's preferences.

Fig. 14
Review your information, then at the bottom right of the screen and click Start Visit
Note: If you need to change anything, click edit

Fig. 15
Acknowledge the information you provided is correct to the best of your knowledge

Fig. 16

Note: You may be asked to allow access to your camera and microphone.