If a deactivated user needs access to eVisit again, creating a new account is unnecessary. Their account can be reactivated. This will ensure that they can access any past data relating to their account.
To reactivate a user, follow these steps:
1. Locate the user you need to reactivate using the Search Users box and click Go
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- Last Name: Keep in mind that if others have the same last name, you will want to use this field in addition to email or phone.
- Cell Phone: This may be the easiest way to locate the user; however, you can access more search fields by click Users at the top of the screen.
2. At the far right of the user’s row, click View
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3. Click Edit User
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4. Locate the Email Address field and delete “_deactivated” from the user’s email
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5. Scroll to the bottom of the page and click Update User
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6. Navigate to the Scheduling tab and select Enable Scheduling. Click OK in the confirmation window.
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7. Click Practices & Memberships and click Add Membership
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8. Select the necessary visit types; this will make the user visible when someone else is scheduling them for a specific visit type
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9. Click OK when finished
Note: To add more visit-type memberships, repeat the process.
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10. Finally, under the Notifications tab, you need to click Activate on all notification channels so they start receiving notifications from eVisit. After you click Activate, the option will display as Deactivate.
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Still have questions?
We’re here to help! Please contact eVisit Technical Support at (928) 297-2294 or email us at support@evisit.com