Virtual Health Readiness Checklist

CHOOSE YOUR DEVICE & TEST YOUR EQUIPMENT

  • Select a device with a working camera and microphone
  • Make sure your computer or mobile device is fully charged or plugged in
  • Confirm you can connect to the internet; Wi-Fi connections, such as your home or office internet, are stronger than a cellular connection
  • To check audio and video quality before a visit, click here to run an equipment test

UPDATE YOUR DEVICE

  • Be sure your device's operating system is up to date. 

CLOSE APPS

  • Close any apps that use your device's camera and microphone, such as Zoom, FaceTime, Spotify, and podcasts.

USE A RECOMMENDED BROWSER

  • Choose the correct browser for your device and make sure it's up to date with the latest version.

REMAIN IN THE WAITING ROOM

  • After logging in, do not navigate away from the waiting room or lock your device.

ENABLE YOUR AUDIO & VIDEO

When prompted, allow eVisit access to your camera and microphone.

  • If you experience audio/video issues while using the app, close the app and then reopen it
  • If you experience audio/video issues in the browser, tap the refresh icon to reload the page

ARRIVE ON TIME

  • Be ready and waiting to join your visit 5-10 minutes prior to the scheduled start time. Come prepared with any questions or notes you wish to discuss with your provider.

FIND A QUIET SPOT & DRESS FOR THE OCCASION

  • Take the call in a quiet, private location with good lighting
  • Visits from your car are okay; be sure you are in a secure location and not driving
  • Dress as you would if you were visiting your provider in person
  • Be sure that the problem area/injury is easily accessible for you to show on video

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