Camera/microphone is not working on my computer

Having a working camera and microphone are part of the eVisit experience. In the event your camera/microphone are not working, make sure no other programs are currently using them. 

Programs like Skype, FaceTime, or Snapchat can prevent eVisit from accessing the camera and microphone. Please make sure they are closed.

Safari/Internet Explorer/Edge Browser/Opera - These browsers are not supported at this time. Please download Firefox or Google Chrome.


Chrome Browser Instructions

Step 1. Log into eVisit.

Step 2. Click on the padlock icon on the address bar and verify that camera and microphone are both set to “Allow”.

If they are set to “Block”, click on the dropdown arrow and set to “Allow”. Refresh the page to save your changes. 


Firefox Browser Instructions

Step 1. Log into eVisit.

Step 2. Click on the green padlock icon and make sure the camera and microphone are both set to “Allowed”.

If you still need assistance, please submit a ticket.

Last Updated: 05/28/2020

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