My camera and/or microphone is not working on my mobile web browser

Having a working camera and microphone are part of the eVisit experience. In the event your camera/microphone are not working on your mobile browser, make sure no other apps are currently using them.

Apps like Skype, FaceTime, or Snapchat can prevent eVisit from accessing the camera and microphone. Please make sure they are closed.

Note: You may join an eVisit on your phone by using the mobile app or by using your phone's mobile web browser. The below instructions are specific to the mobile web browser. Click HERE if you are experiencing camera and/or microphone issues using the eVisit app. Instructions for where to download the mobile app can also be found HERE


Android Devices Using Google Chrome/Firefox

Step 1. Navigate to the Settings app of your Android device.
(Settings icon from Google Pixel smartphone shown)

Step 2. Tap the magnifying glass to search settings.

Step 3. Type in "Chrome" or "Firefox" and select the browser of your choice.

Step 4. Tap on Permissions.

Step 5. Determine if your Camera and/or Microphone are under Allowed or Denied. If either of them show up under Denied, tap on the feature.

Step 6. Change the permission from "Deny" to "Allow only while using the app" then tap the back arrow.

Step 7. Confirm your Camera and Microphone both show up under Allowed.

You can exit your Settings app and you're set!


Apple iOS Devices Using Safari Only

Step 1. Navigate to your settings app of your Apple device.

Step 2: Scroll down until you see the Safari App.

Step 3. Once in your Safari settings, scroll down until you see Camera and Microphone.

Step 4. Click on one at a time to ensure they are set to Allow with a blue check next to it.

You can exit your Settings app and you're ready for virtual visits on Safari!

If you still need assistance, please submit a ticket.

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