How Does The Multiparty Feature Work (Add Attendees)?

There are many reasons you may need to have someone else join you and your patient during a visit. 


They may want a family member or caregiver to be involved, or they may need a translator. Perhaps you’d like another provider to be present. This can be done with the multiparty, or "Add Attendees" feature.

Up to six attendees (for a total of eight people) may be invited to join during the visit. They do not need to download the app.

Scroll down for mobile device instructions.


From your desktop/laptop computer

Step 2. Click on the “Add Attendee” button.

Step 3. Invite an attendee by:

  • Calling them (for audio only)

or...

  • Sending them a text message with a link to join

or...

  • Sending them an email invitation with a link to join


Step 4. All the attendee has to do is click on the link in the text message, or the “here” link button in the body of the email (as seen below).

The link will take them to a window where they enter their first and last name and click “Join”.

Step 5. Allow the attendee to access the visit by clicking the “Allow” button when it pops up. 

If for any reason you decide not to, just click the “Deny” button.

Step 6. The attendee will join the visit. 

You may have up to eight people within a visit at one time. You may remove attendees from the visit by clicking on the red-phone icon under their name.

Step 7. End the visit as you normally would by moving the cursor to the top of the screen and clicking on the red-phone.


From your mobile device

Step 1. Tap on the screen to bring up the hidden icons. Then tap on the add attendee icon (silhouette of two people).

Step 2. Tap on “Add attendee”. It’s at the bottom of your screen. 

Step 3. Choose how you want to invite/include the attendee.

  • You may call them directly and add them into the visit.
  • You may send them a text (SMS) message that will include a link to join the visit.
  • You may send them an email which will include a link to join the visit.

Step 4. Once the new attendee has clicked on the link to join, you will see a message asking you to approve their access to the visit.

If you still need assistance, please submit a ticket

Last Updated: 06/15/2020

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