What Is Geoblocking?

eVisit's Geoblocking feature protects you from seeing patients residing in states in which you're not licensed. 

We use the patient's Internet Protocol (IP) address to indicate what state they are currently in upon logging into their eVisit account. IP addresses are a way to identify each device connected to a computer network that uses the Internet Protocol for communication. They allow us to know what state each address is in. If the IP address is not in a state you are licensed in, the patient will not be able to have a virtual care visit with you. 

For example, if you're only licensed in Arizona and are set as "Available" to accept "See Now" or scheduled visits, a patient who is currently in Arizona will be able to see you as available and request a visit with you. If that same patient travels to California and attempts to request a visit with you, you will no longer show as an available provider because the patient's IP address is currently located in California. 

The same goes for patients who don't normally reside in a state you are licensed in. If a California resident who normally can not see you as an available provider, is on vacation in Arizona, you will appear as available to them for the duration of their time in Arizona. 

Common issues:

- A patient who is currently in the state I’m licensed in is not able to see me as an available provider. 

  • Check to make sure your status is set to "Available" or have scheduled availability set in the future.

  • Check that you AND your patient is not using a (Virtual Private Network) VPN for the duration of the visit. VPN’s can display an IP address that comes from a different state or even country. VPN's are notorious for causing issues with Geoblocking.

  • If the patient is still not able to see your providers after these two steps, please contact eVisit Support at 928-297-2294 to ensure your account is configured properly for Geoblocking. 

- We are seeing some patients request visits who have an address outside of my licensed state(s).

  • While the patient's address may be in a state you do not serve, the patient will be able to see you as available because they are currently residing in your state and are eligible to be seen by you for the duration of their stay in your state.

If you still need assistance, please submit a ticket.

Last Updated: 05/19/2020

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