My camera and/or microphone is not working on my smartphone or tablet (Using Mobile App)

Having a working camera and microphone are part of the eVisit experience. In the event your camera/microphone are not working, make sure no other programs are currently using them.

Programs like Skype, FaceTime, or Snapchat can prevent eVisit from accessing the camera and microphone. Please make sure they are closed. 

Note: You may join an eVisit on your phone by using the mobile app or by using your phone's mobile web browser. The below instructions are specific to the eVisit mobile app. Click HERE if you are experiencing camera and/or microphone issues on your mobile web browser. Instructions for where to download the mobile app can also be found HERE


Android Devices

Make sure you have Allowed Permissions to the eVisit app to use your camera. 

Android - Navigate to Settings > Apps > Find and select the eVisit app > Select Permissions

You will need to scroll down in the Settings section to find Apps

Locate the eVisit App and tap on it to open it.

Tap on "Permissions" (near the bottom of the screen depending on the device you are on)

Make sure you have enabled the Camera and Microphone Permissions. If they are already enabled, disable then re-enable them.


Apple Devices: Camera

Step 1. Tap on your settings icon

Step 2. Find “Privacy” and tap on it.

Step 3. Find “Camera” and tap on it.


Step 4. Find “eVisit” and make sure the selector is all the way to the right and showing green.


Apple Devices: Microphone

Step 1. Tap on your settings icon

Step 2. Find “Privacy” and tap on it.

Step 3. Find “Microphone” and tap on it.

Step 4. Find “eVisit” and make sure the selector is all the way to the right and showing green.

If you still need assistance, please submit a ticket.

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