My camera and/or microphone is not working on my smartphone or tablet.

Having a working camera and microphone are part of the eVisit experience. In the event your camera/microphone are not working, make sure no other programs are currently using them.

Programs like Skype, FaceTime, or Snapchat can prevent eVisit from accessing the camera and microphone. Please make sure they are closed. 


Android Devices

Make sure you have Allowed Permissions to eVisit to use your camera.

Android - Navigate to Settings > Apps > Find and select the eVisit app > Select Permissions

You will need to scroll down in the Settings section to find Apps

Locate the eVisit App and tap on it to open it.

Tap on "Permissions" (near the bottom of the screen depending on the device you are on)

Make sure you have enabled the Camera and Microphone Permissions. If they are already enabled, disable then re-enable them.


Apple Devices: Camera

Step 1. Tap on your settings icon

Step 2. Find “Privacy” and tap on it.

Step 3. Find “Camera” and tap on it.


Step 4. Find “eVisit” and make sure the selector is all the way to the right and showing green.


Apple Devices: Microphone

Step 1. Tap on your settings icon

Step 2. Find “Privacy” and tap on it.

Step 3. Find “Microphone” and tap on it.

Step 4. Find “eVisit” and make sure the selector is all the way to the right and showing green.

If you still need assistance, please submit a ticket.

Last Updated: 05/26/2020

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