What Does "Pre-Auth Error" Mean?
A pre-auth error message can occur for a few different reasons:
- Your credit card may be over its limit.
- If you’re using a debit card, it may mean insufficient funds.
- Your card may have expired.
- Your bank may have activated fraud protection.
In order to provide services, some organizations pre-authorize a set amount to your credit card on file when you submit a visit request. This amount will vary from practice to practice.
Contact your provider to find out if they do this, and the amount they place on hold.
If you receive a pre-auth error try changing your card on file. If you do not have another card, submit a ticket. We may be able to provide more information as to why your card is not being pre-authorized.
Last Updated: 05/28/2020