What Does A "Pre-Auth Error" Mean?

A pre-auth error message can occur for a few different reasons:

• Your credit card may be over its limit.
• Insufficient funds if you’re using a debit card.
• Your card may have expired.
• Your bank may have activated fraud protection.

In order to provide services, some organizations pre-authorize a set amount to your credit card on file when you submit a visit request. This amount will vary from practice to practice. 

Contact your provider to find out if they do this, and the amount they place on hold. 

If you receive a pre-auth error try changing your card on file. If you do not have another card, submit a ticket.  We may be able to provide more information as to why your card is not being pre-authorized.

Last Updated: 05/28/2020