My patient needs help!

My patient needs help!

Basic troubleshooting guide

Network Issues:

When we receive a ticket regarding connectivity issues, often this is due to connection quality of the end-user (provider/patient).

  • We recommend that both providers and patients utilize a wifi connection that has an internet speed of at least 15mbps
  • For the Audio and Video to publish properly on the platform, there will need to be a stable internet connection

You can always test your wireless connection at or

  • If you are on your home network, try a router restart.
  • If on WiFi try getting closer to the access point
  • If on WiFi, make sure you have a strong signal. If you cannot obtain a strong connection on Wifi try disabling the Wifi network and switch to cellular

If on mobile, make sure you have a strong LTE connection and are NOT DRIVING.

  • Make sure you have enough system resources. Make sure you do not have too many programs, apps or other activities running in the background.
  • If you continue to have connectivity issues, please reach out to your Network Admin to make sure your network is healthy. Enterprise clients may need to have ports opened in their firewall.

Equipment Guide

Operating systems:

  • Windows 7 or higher
  • macOS 10.12 or higher

Browser requirements: 

  • For computers (both Windows and macOS): eVisit must be run in a Google Chrome or Firefox browser no older than 3 versions behind the latest release.
  • For mobile device tablets (iPads, Samsung tablets, etc.) and smartphones, eVisit must be able to run on the free eVisit app found in the Apple and Google Play Stores. 

Need Assistance?

If you are still having issues after going through the above, please have the patient call our Technical Support team.

  • (844) 693-8474 option 4
  • Direct TS line (928) 297-2294 
  • Email: 
  • TS hours (8am-8pm Mon-Fri ET)
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