How do I request a refund?
We are more than happy to provide a refund for your visit!
However, in order to process your refund, we need approval from your doctor/provider.
You may be wondering why this is. This is because we do not charge you the patient to use eVisit.
Instead you, as the patient, are paying the doctor/provider directly for their medical services.
After contacting your provider and requesting a refund, your provider will submit a refund request on your behalf.
You can find your doctor's contact information in the visit summary.
Please note that refund processing can take between 3 to 7 business days depending on your banking institution.